Consumer Loan Servicing Modification Specialist (Hybrid In Office/Remote) - Spanish Speaking Required

Overview

The Consumer Loan Servicing Modification Specialist provides quality service to members by reviewing loans and proposing modifications to assist those in financial hardship.

In Short

• Hybrid position requiring in-office and remote work.
• Must be bilingual in Spanish.
• Full-time schedule with responsibilities in loan modification.
• Communicate with members to gather necessary documents.
• Propose loan modification terms in compliance with policies.
• Educate members on loan modification processes.
• Record interactions in internal systems.
• Adhere to federal regulations and credit union guidelines.
• Build relationships with branch personnel for support.
• Must have two years of customer service experience.

Requirements

• High school diploma or equivalent.
• Minimum two years of customer service or operational support experience.
• Experience in banking or financial services preferred.
• Basic computer skills and proficiency in Microsoft Office.
• Ability to type at least 35 words per minute.
• Strong communication and problem-solving skills.
• Ability to maintain professional etiquette in communications.
• Thorough understanding of credit union policies.
• Critical thinking skills are essential.
• Must be able to lift up to 10 pounds consistently.

Benefits

• Inclusive work environment.
• Engaging employee activities and charity events.
• Supportive team atmosphere.
• Opportunities for professional development.
• Focus on work-life balance.