Customer Support Specialist - Remote

Overview

We are looking for passionate and customer-obsessed Customer Support Specialists to join our client's growing call center. In this role, you will be the first point of contact for our customers, providing exceptional support via phone and ensuring their issues are resolved quickly and with empathy.

In Short

• Fully remote position.
• Respond to high-volume inbound customer requests via phone.
• Resolve customer issues promptly and with empathy.
• Build positive and long-lasting relationships with customers.
• Document customer interactions and follow up for resolution.
• Escalate complex issues to the appropriate team.
• Maintain professionalism and customer satisfaction.
• Stay updated on product knowledge and company policies.
• Work Monday to Friday, 9 AM - 5 PM (US time-zone).
• Full-time role with 40 hours per week.

Requirements

• English proficiency (C1-C2 level).
• 1-2 years of experience in customer support or similar role.
• College degree in communication, marketing, languages or similar (preferred).
• Stable internet connection and quiet office space.
• Customer-obsessed with a track record of exceeding customer expectations.
• Impeccable attention to detail and strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Able to work in a fast-paced, high-volume environment.

Benefits

• 100% remote role.
• Salary range of $700-$1000 per month.
• Opportunity to grow with a top US company.
• Career advancement opportunities.