Strategic Engagement Associate - Remote

Overview

The Strategic Engagement Associate is responsible for leading onboarding and driving adoption for SMB and mid-market clients, ensuring a smooth customer journey and long-term retention.

In Short

• Own the customer journey and lead onboarding for new clients.
• Drive adoption at scale using data to identify opportunities.
• Be the voice of the customer, influencing product and GTM strategy.
• Solve customer challenges with urgency and cross-functional collaboration.
• Help design systems and processes for scalable support.
• Your work will impact customer retention and expansion.
• Work in a category-defining company focused on AI in hiring.
• Opportunity for growth through strategic projects.
• Collaborative culture valuing ownership and curiosity.
• 2 - 7 years of experience in customer-facing roles preferred.

Requirements

• Experience in customer success, operations, or related fields.
• Strong problem-solving skills.
• Ability to analyze data and derive actionable insights.
• Excellent communication and collaboration skills.
• Experience in fast-paced startup environments is a plus.
• Willingness to work in a hybrid environment, with office presence required.

Benefits

• High-impact role directly shaping customer experience.
• Growth opportunities across various strategic functions.
• Collaborative team culture.
• Exposure to innovative projects.