Customer Experience Representative - Remote (Bilingual Required)

Overview

The Customer Experience Representative provides exceptional customer support and service to Molina members and providers while addressing their needs effectively and efficiently.

In Short

• Provides service support via multiple communication channels.
• Conducts surveys related to health assessments and satisfaction.
• Documents details related to inquiries accurately.
• Works scheduled shifts and may require overtime or weekend work.
• Builds rapport and responds empathetically to customers.
• Meets individual performance goals in call quality and attendance.
• Engages with internal and external departments proactively.
• Takes ownership of resolutions in real-time or through follow-up.
• Assists providers with inquiries about member eligibility and benefits.
• Communicates effectively in a professional setting.

Requirements

• High School Diploma or equivalent experience.
• 1-3 years of customer service experience in a fast-paced environment.
• Preferred: Associate’s Degree or equivalent experience.
• Familiarity with Microsoft Office, Salesforce, and various CRM systems.
• Ability to communicate in Mandarin, Cantonese, Korean, or Vietnamese.

Benefits

• Competitive benefits and compensation package.
• Equal Opportunity Employer.