Technical Services Administrator - Remote

Overview

The Technical Services Administrator plays a key role in coordinating the daily operations of the service and support team, managing requests, maintaining records, and ensuring professional communication.

In Short

• Manage service and support requests via calls and emails.
• Coordinate internal and external training activities.
• Provide clear updates on service requests to customers.
• Generate reports on service performance and team productivity.
• Collaborate with teams to enhance CRM and phone systems.
• Assist in scheduling service activities and coordinating resources.
• Maintain documentation and standard operating procedures.
• Support process improvement initiatives.
• Ensure timely processing of invoices related to services.
• Follow up on outstanding invoices for a positive service experience.

Requirements

• 3+ years of experience in service coordination or customer service roles.
• Strong administrative and organizational skills.
• Excellent verbal and written communication skills.
• Experience with CRM software and Microsoft Office Suite.
• Ability to assist in developing SOPs and improving workflows.
• Associate degree or relevant certification preferred.
• Must be located within commuting distance of Wixom, MI.
• Occasional travel may be required.

Benefits

• Flexible remote work arrangement.
• Opportunities for professional development and training.
• Supportive team environment.
• Engagement in process improvement initiatives.