Service Design Specialist - Remote

Overview

As a Service Design Specialist at Mitacs, you will leverage analytical expertise and client-centric strategies to implement new client-centric practices, support in optimizing processes, and uncover business insights.

In Short

• Join an innovative and entrepreneurial team.
• Focus on designing holistic service interactions across customer experience.
• Collaborate across teams to drive data-informed decisions.
• Apply human-centered design principles to develop intuitive solutions.
• Monitor performance metrics to implement continuous improvements.
• Support project management and coordination efforts.
• Stay updated on trends and best practices in service design.
• Contribute to a diverse and inclusive workplace.
• Full-time temporary position for 24 months.
• Salary range of $63,920 - $75,905.

Requirements

• At least 2 years of experience in service design or similar roles.
• Experience in design thinking, user research, and usability testing.
• Strong facilitation and communication skills.
• Project management experience is an asset.
• Service Design Certification and Lean Six Sigma are assets.
• Fluency in English is required.

Benefits

• Be part of a mission-driven organization.
• Engage in a fast-paced and collaborative work environment.
• Opportunity to contribute to continuous improvement and innovation.
• Work with a diverse team and promote equity and inclusion.