Bilingual Account Coordinator (Spanish) - Remote

Overview

Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we’re redefining consumer credit for the better. Sound like a mission you can get behind?

In Short

• Join the Collections & Recoveries team as a Bilingual Account Coordinator (Spanish).
• This is a full-time, remote position with comprehensive benefits.
• Engage with past-due customers in a virtual call center environment.
• Guide customers toward financial recovery through effective communication.
• Negotiate repayment solutions while ensuring compliance with policies.
• 1+ years of experience in a customer-focused role required.
• Fluency in English and Spanish is essential.
• Strong communication and negotiation skills are necessary.
• Tech-savvy individuals who can learn new software quickly are preferred.
• Potential for promotion to Account Manager within the first year.

Requirements

• 1+ year(s) of experience in a customer-focused, solutions-oriented role.
• Negotiation and/or sales experience with a proven ability to overcome objections.
• Fluency in both English and Spanish, both verbal and written.
• Clear and effective communication skills, both verbal and written.
• Confidence and composure when handling challenging conversations.
• Empathy and persuasion to guide customers through repayment challenges.
• Quick-thinking problem-solving skills to recommend effective solutions.
• Tech-savvy, with the ability to learn new software and systems.
• A growth mindset, open to feedback and continuous improvement.

Benefits

• Hourly Pay: $18.97
• Wellness Stipend: $100 monthly
• Internet Stipend: $40 monthly
• IT Equipment: Provided for your role during employment
• Paid Time Off: 160 hours annually
• Holiday Pay: 48 hours for company holidays, plus 16 hours of floating holiday time
• Comprehensive Benefits: Health, dental, and vision coverage
• Parental Leave: Paid leave after six months of employment
• Retirement Savings: 401(k) plan with company matching