Senior CCaaS Application Architect - Remote

Overview

Miratech is seeking a Senior CCaaS Application Architect to maintain the integrity of customer infrastructure and transform contact center environments for leading enterprises.

In Short

• Lead the functional design and development of application systems in the Contact Center Ecosystem.
• Consult with senior management on infrastructure technologies.
• Translate user requirements into process and data requirements.
• Provide technical leadership for business needs.
• Analyze existing systems to understand architecture and functionality.
• Develop APIs for future requirements.
• Design future-state desktop architecture.
• Offer senior-level technical consulting to IT management.
• Make technology selection decisions.

Requirements

• 5+ years of Enterprise Level Contact Center experience.
• 3+ years of Application Architecture experience.
• 3+ years of leadership experience.
• Experience with RESTful APIs and API design.
• Deep understanding of reporting methodologies.
• Experience with desktop applications and architecture best practices.
• Knowledge of multiple Contact Center vendor solutions.
• Knowledge in cloud architecture (Google, Microsoft, Amazon).
• Ability to create advanced design documents.

Benefits

• Join a technology development team with a 99% project success rate.
• Comprehensive compensation and benefits package.
• Work from anywhere with flexible remote work options.
• Professional development opportunities including certification programs.
• Collaborate on impactful projects for top global clients.
• Thrive in a multicultural and inclusive environment.
• Engage in sustainable business practices.