NICE CXone Engineer - Remote

Overview

We are seeking a Contact Center expert with deep expertise in NICE CXone omnichannel solutions. This role offers the opportunity to contribute to a high-impact project by designing, implementing, and supporting CXone solutions tailored to dynamic business needs.

In Short

• Collaborate with stakeholders to gather and analyze business requirements.
• Design, develop, and implement scalable solutions on the NICE CXone omnichannel platform.
• Configure and customize CXone components to align with operational goals.
• Provide expert-level guidance throughout the project lifecycle.
• Integrate CXone solutions seamlessly with existing enterprise systems.
• Conduct user training sessions and prepare comprehensive documentation.
• Share knowledge and best practices with the broader Operations Technology team.

Requirements

• Fluency in French is mandatory.
• Proven hands-on experience with NICE CXone omnichannel solutions.
• Solid understanding of contact center technologies and operations.
• Ability to gather and analyze business requirements and translate them into scalable technical solutions.
• Strong troubleshooting skills with the ability to identify and resolve issues across the CXone environment.
• Excellent problem-solving and analytical abilities.
• Strong communication and stakeholder management skills.

Benefits

• Culture of Relentless Performance with a 99% project success rate.
• Competitive Pay and Benefits including health insurance.
• Work From Anywhere Culture with flexibility.
• Growth Mindset with professional development opportunities.
• Global Impact by collaborating on impactful projects for top global clients.
• Welcoming Multicultural Environment with open communication.
• Social Sustainability Values focused on IT education and community empowerment.