NICE CXOne Engineer - Remote

Overview

We are seeking a Contact Center expert with deep expertise in NICE CXone omnichannel solutions. This role offers the opportunity to contribute to a high-impact project by designing, implementing, and supporting CXone solutions tailored to dynamic business needs.

In Short

• Collaborate with stakeholders to gather and analyze business requirements.
• Design, develop, and implement scalable solutions on the NICE CXone omnichannel platform.
• Configure and customize CXone components to align with operational goals.
• Liaise with the assigned NICE Technical Account Manager (TAM) to ensure technical alignment and ongoing support.
• Provide expert-level guidance throughout the project lifecycle.
• Integrate CXone solutions seamlessly with existing enterprise systems.
• Conduct user training sessions and prepare comprehensive documentation.
• Share knowledge and best practices with the broader Operations Technology team.

Requirements

• Proven hands-on experience with NICE CXone omnichannel solutions, including Studio Scripting, Contact Flows, IVR design, ACD routing, and Workforce Management (WFM).
• Solid understanding of contact center technologies and operations, such as call routing, omnichannel integration (voice, email, chat, SMS), and agent performance optimization.
• Ability to gather and analyze business requirements and translate them into scalable technical solutions.
• Strong troubleshooting skills with the ability to identify and resolve issues across the CXone environment.
• Excellent problem-solving and analytical abilities.
• Strong communication and stakeholder management skills.

Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.