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Change Management Specialist – Genesys Cloud CX - Remote

Posted Yesterday
All others
Full Time
Worldwide

Overview

The Change Management Specialist will design and implement strategies to support the adoption of Genesys Cloud CX, ensuring alignment with technical goals and business objectives.

In Short

  • Design and implement change management strategies.
  • Assess the impact of proposed changes on systems and users.
  • Collaborate with IT teams and business units.
  • Develop communication plans and training materials.
  • Ensure compliance with governance protocols.
  • Monitor adoption rates and performance metrics.
  • Partner with various teams for coordinated execution.

Requirements

  • 5+ years of experience in organizational change management.
  • Knowledge of change management methodologies like PROSCI and ADKAR.
  • Familiarity with contact center operations.
  • Strong stakeholder engagement and communication skills.
  • Ability to work collaboratively in cross-functional teams.

Benefits

  • Culture of Relentless Performance.
  • Competitive pay and benefits package.
  • Work from anywhere culture.
  • Growth mindset with professional development opportunities.
  • Collaborate on impactful projects for global clients.
  • Welcoming multicultural environment.
  • Commitment to social sustainability values.
Miratech logo

Miratech

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world through innovative technology solutions. Established in 1989, Miratech supports digital transformation for some of the largest enterprises worldwide by combining enterprise and start-up innovation. With a values-driven culture of Relentless Performance, the company boasts a remarkable 99% success rate in project engagements. Operating across 30+ countries and five continents, Miratech has R&D centers in locations such as Ukraine, India, Poland, and the US, and employs nearly 1000 professionals. The company is experiencing rapid growth, particularly in key markets like India, the US, Canada, Argentina, and Brazil, with an annual growth rate exceeding 25%. Miratech promotes a ForeverRemote work culture, offering employees the flexibility of remote work while fostering a welcoming and inclusive environment.

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