Wedding Trade Concierge - Remote

Overview

The Wedding Trade Concierge at Minted provides exceptional service and support to wedding professionals and their clients, ensuring a positive experience with Minted's products and services.

In Short

• Build long-term relationships with wedding trade professionals.
• Serve as a customer advocate and brand ambassador.
• Host video consultations with wedding planners and clients.
• Manage email communications and proactive outreach.
• Document customer interactions in the CRM.
• Use support tools to ensure customer satisfaction.
• Track orders and identify opportunities for improvement.
• Maintain detailed notes on customer interactions.
• Work flexible hours, including evenings and weekends.
• Provide a high-quality concierge experience.

Requirements

• Strong relationship building skills.
• Design orientation and love for weddings.
• Excellent written and verbal communication skills.
• High attention to detail and organization.
• Experience with Salesforce or CRM software is a plus.
• Ability to represent the Minted brand professionally.
• A Bachelor’s degree or equivalent experience.
• 2+ years of customer service experience.
• Technologically adept and familiar with eCommerce.
• Proactive problem solver with a positive attitude.

Benefits

• Work in a dynamic and creative environment.
• Opportunity to build relationships in the wedding industry.
• Flexible working hours.
• Be part of a passionate and supportive team.
• Access to a variety of Minted products and services.