Virtual Student Financial Aid Advisor - Remote

Overview

As a Virtual Student Financial Aid Advisor, you will play a vital role in supporting students in navigating the financial aid process, helping them secure the necessary resources to pursue their educational goals. Join our dedicated team and make a meaningful impact on the lives of our students.

In Short

• Serve as the primary point of contact for students and their families regarding financial aid inquiries.
• Provide accurate information on available financial aid options.
• Assist students in completing financial aid applications.
• Conduct individual financial aid counseling sessions.
• Evaluate financial aid applications and determine eligibility.
• Collaborate with other departments for seamless support.
• Identify and communicate scholarship opportunities.
• Assist in developing financial aid information sessions.
• Maintain accurate student financial aid records.
• Provide exceptional customer service.

Requirements

• Associate's Degree or equivalent is required.
• At least two years of customer service experience required.
• Customer service with a bank is preferred.
• Excellent interpersonal and communication skills.
• Empathy and compassion in assisting students.
• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Ability to maintain confidentiality.
• Commitment to exceptional customer service.
• Strong analytical and problem-solving abilities.

Benefits

• Competitive salary with room for growth.