Safer Gambling Analyst (Evening and Weekends) - Remote

Overview

The Safer Gambling Analyst role at Midnite involves supporting the Safer Gambling function within the compliance department, focusing on reducing gambling-related harm among customers.

In Short

• Full-time role with evening and weekend shifts.
• Engage with customers at risk of gambling-related harm.
• Monitor compliance with internal policies and procedures.
• Handle escalations and queries from the Player Success Team.
• Analyze customer accounts for compliance issues.
• Recommend changes to improve operational processes.
• Work with management to promote safer gambling practices.
• Excellent communication skills are essential.
• Minimum one year experience in a related field required.
• Self-motivated and able to work under pressure.

Requirements

• Fluent in written and spoken English.
• Experience in Safer Gambling or Anti-Money Laundering.
• Ability to handle difficult conversations with customers.
• Attention to detail and quick assessment skills.
• Previous experience in customer service is preferred.
• Technology capable for remote work is necessary.

Benefits

• Integral role in shaping company culture.
• Frequent company gatherings and game nights.
• 33 paid holidays a year.