French Speaking Customer Service Representative - Logistics & Supply Chain - Remote

Overview

Mercier Consultancy MD is excited to announce a vacancy for French Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are enthusiastic about logistics and are committed to providing top-notch customer support. As a representative, you will communicate with clients in French, assisting them with their inquiries related to shipping, inventory management, and supply chain solutions.

In Short

• Respond to customer inquiries related to logistics services, shipment tracking, and supply chain management via phone, email, and chat in French.
• Provide accurate information regarding service offerings, pricing, and timelines.
• Assist in resolving logistical issues, working collaboratively with internal teams to ensure customer satisfaction.
• Document customer interactions in our CRM system and maintain accurate records.
• Stay knowledgeable about industry trends and best practices to better assist customers.
• Coordinate with operational teams to provide real-time updates to clients.

Requirements

• Fluent in French, both written and spoken.
• Strong communication skills.
• Experience in customer service, preferably in logistics or supply chain.
• Ability to work in a fast-paced environment.
• Proficient in using CRM software.
• Problem-solving skills and attention to detail.

Benefits

• Competitive salary.
• Opportunities for career advancement.
• Supportive team environment.
• Training and development programs.
• Flexible working hours.