Swedish Speaking Customer Support Advisor - Remote

Overview

Mercier Consultancy Europe is seeking a Swedish Speaking Customer Advisor to join our dynamic team. In this role, you will be the first point of contact for our Swedish-speaking clients, providing them with outstanding support and assistance. Your responsibilities will include handling inquiries, resolving issues, and ensuring a seamless customer experience. If you are passionate about helping others and possess excellent communication skills, we want to hear from you!

In Short

• Provide exceptional support to customers through phone, email, and chat in Swedish.
• Address customer inquiries and concerns promptly and professionally.
• Document customer interactions and feedback to maintain a high standard of service.
• Collaborate with colleagues to improve service delivery and customer satisfaction.
• Stay informed about product offerings and company updates to provide accurate information to customers.
• Collect and analyze customer feedback to identify trends and areas for enhancement.
• Participate in training and development opportunities to enhance your customer service skills.

Requirements

• Fluency in Swedish (spoken and written).
• Excellent communication and interpersonal skills.
• Ability to handle customer inquiries and resolve issues effectively.
• Strong problem-solving skills.
• Experience in customer service is a plus.
• Willingness to learn and adapt.

Benefits

• Competitive salary.
• Dynamic and supportive work environment.
• Opportunities for professional development.
• Flexible working hours.