Spanish Speaking Customer Care Agent - Remote

Overview

Mercier Consultancy Europe is seeking a talented and dedicated Spanish Speaking Customer Care Agent to join our rapidly growing team! In this role, you will provide exceptional support to our Spanish-speaking customers, helping them with inquiries and ensuring a positive experience with our services. As part of a dynamic work environment, you will play an essential role in maintaining customer satisfaction and loyalty. If you have a passion for customer service and fluent Spanish language skills, we encourage you to apply!

In Short

• Respond to customer inquiries in Spanish via phone, email, and live chat, delivering timely and effective solutions.
• Assist customers with issues related to orders, account management, and product information.
• Document all customer interactions accurately in our CRM system for effective tracking and follow-up.
• Collaborate with other teams to resolve customer issues and enhance the overall service experience.
• Keep up-to-date with our products, services, and any changes in company policies to provide accurate information.
• Gather customer feedback and insights to support continuous improvement in our services.
• Participate in training programs to enhance your knowledge and skills within the customer service field.

Requirements

• Fluent in Spanish (written and spoken).
• Strong communication skills.
• Experience in customer service is a plus.
• Ability to work in a team environment.
• Proficiency in using CRM systems.
• Problem-solving skills.
• Willingness to learn and adapt.

Benefits

• Dynamic work environment.
• Opportunities for professional growth.
• Supportive team culture.
• Training and development programs.