Icelandic Speaking Customer Service Representative - Remote

Overview

Mercier Consultancy is delighted to offer an amazing opportunity for Icelandic Speaking Customer Service Representatives to join our team in beautiful Bulgaria, complete with a fully paid relocation package! In this essential role, you will provide outstanding support to our Icelandic-speaking clients, ensuring their inquiries and needs are met with professionalism and efficiency. Experience Bulgaria’s stunning landscapes, rich cultural heritage, and welcoming community while building a rewarding career in customer service. If you are passionate about helping others and ready for a new adventure, we would love to hear from you!

In Short

• Deliver high-quality customer service in Icelandic through various communication channels, including phone, email, and live chat.
• Assist customers with their inquiries about products and services, providing accurate information and effective solutions.
• Resolve customer complaints and issues, ensuring a positive experience and maintaining strong client relationships.
• Document customer interactions thoroughly and contribute insights for service improvement.
• Collaborate with team members to enhance overall service quality and address common challenges.
• Stay informed about company offerings and industry trends to provide knowledgeable support.
• Participate in ongoing training and development initiatives to enhance your customer service skills.

Requirements

• Fluency in Icelandic (spoken and written) is essential.
• Strong communication skills and a customer-oriented mindset.
• Ability to handle customer inquiries and resolve issues efficiently.
• Experience in customer service is preferred, but not mandatory.
• Willingness to relocate to Bulgaria.
• Team player with a collaborative spirit.
• Open to ongoing training and development.

Benefits

• Fully paid relocation package to Bulgaria.
• Opportunity to work in a beautiful location with a rich cultural heritage.
• Supportive team environment.
• Training and development opportunities.
• Potential for career growth within the company.