Dutch Speaking Customer Support Representative - Remote

Overview

Mercier Consultancy is searching for a Dutch Speaking Customer Support Representative to become a key member of our dedicated team. In this role, you will provide top-notch support to our Dutch-speaking clients, addressing their inquiries and delivering exceptional service regarding our products and services. Your excellent communication skills and customer-oriented mindset will greatly contribute to creating positive experiences for our clients. If you are enthusiastic about helping others and enjoy working in a collaborative environment, we would love to hear from you!

In Short

• Respond to customer inquiries via phone, email, and chat in Dutch.
• Offer accurate information about our products and services to customers.
• Effectively troubleshoot and resolve customer issues to ensure satisfaction.
• Document customer interactions in our support systems for tracking and quality purposes.
• Collaborate with team members to address complex customer problems.
• Collect feedback from customers to help improve our service offerings.
• Stay updated on product knowledge to provide informed assistance to customers.

Requirements

• Fluency in Dutch (written and spoken).
• Strong communication skills.
• Customer-oriented mindset.
• Ability to troubleshoot and resolve issues.
• Experience in customer support is a plus.
• Team player with a collaborative attitude.
• Willingness to learn and adapt.

Benefits

• Competitive salary.
• Opportunities for career growth.
• Supportive team environment.
• Comprehensive training.
• Flexible working hours.