Dutch Speaking Customer Care Agent - Remote

Overview

Join Mercier Consultancy Europe as a Dutch Speaking Customer Care Agent working remotely from Greece! In this role, you will have the opportunity to connect with our Dutch-speaking customers, providing exceptional service and support in the e-commerce sector. Your duties will include handling inquiries, resolving issues, and ensuring a seamless customer experience. If you are passionate about helping others and looking for a flexible remote position, this could be the perfect fit for you!

In Short

• Provide outstanding customer support for Dutch-speaking clients through phone, email, and chat, ensuring timely and effective issue resolution.
• Assist with order inquiries, product information, and account-related questions while maintaining high customer satisfaction.
• Document customer interactions accurately in our CRM for efficient tracking and follow-up.
• Work closely with internal teams to identify and resolve complex customer issues.
• Stay informed about products, promotions, and company policies to provide accurate information to customers.
• Collect customer feedback to contribute to the enhancement of our services and processes.
• Participate in ongoing training and development for continuous improvement.

Requirements

• Fluent in Dutch (spoken and written).
• Excellent communication skills.
• Experience in customer service or support roles.
• Ability to work independently and manage time effectively.
• Familiarity with CRM systems is a plus.
• Problem-solving skills and a customer-oriented mindset.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• Flexible remote working environment.
• Opportunities for professional development and training.
• Supportive team culture.
• Competitive salary and benefits package.
• Work-life balance.