Referral Processor - Remote

Overview

McMichael Taylor Gray, LLC is seeking Referral Processor for a remote position, residing in North Carolina. The Referral Processor will be responsible for maintaining the case management system database by entering required information for all new client referrals to include appropriately identifying and requesting missing information in a timely and accurate manner.

In Short

• On-board client referrals.
• Prepare all foreclosure FDCPA Letters.
• Data entry and data interpretation.
• Retrieve, upload, and review mortgage documents.
• Order Title Searches.
• Review and prepare Demand/Breach letters.
• Process cases accurately and manage files in accordance with timeline requirements.
• Monitor technology platforms for referrals and case status requests.
• Communicate with clients via email and client systems.
• Ensure file data is accurately entered into firm and client systems.

Requirements

• High school diploma or equivalent required.
• A minimum of 1 - 3 years of experience in default services processing within the legal domain.
• Preferably familiar with client and case management systems like Case Aware, Perfect Practice, Black Knight, and Tempo.
• Must be Proficient in MS Office applications, including Outlook, and Teams.
• Demonstrates a keen eye for accuracy and attention to detail.
• Capable of effectively prioritizing tasks and meeting tight deadlines.
• Experience with SCRA and PACER searches would be advantageous.
• Prioritize tasks effectively in a fast-paced, high-volume environment.
• Demonstrate ability to work both independently and collaboratively within a team.
• Deliver exceptional internal and external customer service.

Benefits

• Equal Opportunity Employer.
• Drug-free workplace.
• Complies with ADA regulations as applicable.