Patient Appointment Services Specialist – Hematology/Oncology - Remote

Overview

The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice.

In Short

• Independently create and schedule appointments.
• Gather patient-specific demographic and provider information.
• Advise patients on co-payments and referral authorizations.
• Collect Guarantor and insurance details.
• Interact with patients, customers, and healthcare professionals.
• Navigate multiple systems simultaneously.
• Work with complex scheduling workflows.
• Be available for patient inquiries 80% of the day.
• Flexibility for cross-coverage and travel may be required.
• On-site work required for at least 6 months before teleworking may be an option.

Requirements

• Experience in customer service or healthcare environment.
• Strong communication skills.
• Ability to manage multiple tasks simultaneously.
• Attention to detail and accuracy.
• Flexibility in work hours.
• Ability to work independently.
• Familiarity with electronic medical records.
• Problem-solving skills.
• Ability to interpret and apply policies.
• Willingness to participate in an OnDemand interview process.

Benefits

• Opportunity for telework based on performance.
• Flexible work hours.
• Supportive work environment.
• Training and development opportunities.
• Health and wellness programs.
• Competitive salary and benefits package.
• Engagement with a diverse team.
• Access to healthcare resources.
• Potential for career advancement.
• Work-life balance initiatives.