Manager, Client Delivery - Remote

Overview

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.

In Short

• Define and develop implementation plans inclusive of templates, processes, and reporting
• Lead strategic client implementations by building relationships and communicating project status
• Lead cross-functional projects with Sales, Client Success, Marketing, Product, Engineering, and Data Teams
• Discuss client integrations and data transfers, configuration requirements, and troubleshooting
• Identify and drive resolution to implementation risks
• Ensure quality and satisfaction on all client implementations
• Implement continuous process improvement opportunities
• Own execution of full scale internal and external projects

Requirements

• Minimum of 4-7 years experience in operations, client delivery, or project management
• Healthcare expertise with understanding of health plans and digital health solutions
• Strong operational skills including project management and relationship management
• Problem-solving and analytical skills with experience in data tools
• Passion for details, responsiveness, and organization
• Excellent communication and interpersonal skills
• Entrepreneurial drive and ability to create order from chaos
• Bachelor’s degree with strong educational track record

Benefits

• Access to the full platform and specialists for mental health and family planning
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend
• Annual professional development stipend and access to a personal career coach
• 401K matching for US-based employees