Associate Integration Analyst - Remote

Overview

The Associate Integration Analyst at MatrixCare will support integration deployment and customer support in a role that requires strong communication skills and the ability to understand complex software and business concepts.

In Short

• Support integration deployment and customer support initiatives.
• Interact with various stakeholders internally and externally.
• Plan and perform analysis to ensure successful outcomes.
• Advocate for customer needs and ensure alignment with business goals.
• Troubleshoot and reproduce errors using technical tools.
• Maintain strong communication regarding project status and issues.
• Collaborate cross-functionally to implement solutions.
• Foster a culture of customer focus and high-quality results.
• Dedicate time to learning and developing team members.
• Act as a technical escalation point for integrations.

Requirements

• Bachelor’s degree in a related field or equivalent experience.
• Strong leadership and engagement-building skills.
• Critical thinking and problem-solving abilities.
• Excellent communication and conflict resolution skills.
• Proficiency in Salesforce and FinancialForce.
• Curiosity-driven mindset and commitment to continuous learning.
• Ability to manage tough conversations effectively.
• Strong organizational and detail-oriented skills.
• Experience in troubleshooting technical issues.
• Ability to work collaboratively in a team environment.

Benefits

• Comprehensive medical, vision, and dental insurance.
• 401(k) and Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO) and paid holidays.
• Tuition assistance and employee assistance programs.
• Flexible work arrangements and supportive culture.
• Short-term and long-term disability insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Sleep care management benefits.
• Commuter benefits.
• Parental leave for caregivers.