You will be the first point of contact for our users, answering their questions about the marktguru app while ensuring a professional, empathetic, and independent approach. Your goal is to provide users with a top-notch customer experience.

In Short

Independent response to user inquiries and support for the Customer Support team to ensure user happiness.
Continuous maintenance of our FAQs for quick self-resolution of user questions.
Collaboration in the creation, monitoring, and evaluation of digital & TV campaigns.
Maintenance and provision of digital content (e.g., brochures, offers, cashback promotions).
Support for the Campaign Management Team in daily operations.
Editorial management of our social media channels and community.
Creative involvement in the strategic planning of digital campaigns.
Creation and adaptation of advertising materials, social media content, videos, and presentations.

Requirements

High level of accuracy, quality awareness, and a structured working style.
Team player mentality, analytical thinking, and enthusiasm for digital topics.
Ideally, initial experience with CMS systems, spreadsheets, and tools like Slack, WordPress, or monday.com.
Excellent command of German and very good English skills.
Solution-oriented service approach and enthusiasm for providing the best possible support.

Benefits

Exciting development opportunity in a promising industry within an innovative company with a strong team spirit.
Results-oriented culture with plenty of room for initiative, creative work, flat hierarchies, and genuine collaboration.
Flexible working hours and remote working for a balanced work-life balance, including the possibility to work up to 30 days a year from EU countries.
Modern office in the city center with drinks, snacks, and the option to bring your dog.
Sports and health offerings such as MyClubs & free massages for relaxation.
Reimbursement of costs for the Vienna public transport annual ticket or regional tickets if living outside Vienna.
Exclusive training opportunities through the P7S1 Academy and financial support for external training.
Attractive discounts with numerous partners and brands.
Regular team events that are not only fun but also connect and inspire.

For this position, we offer a minimum gross annual salary starting at €30,000 on a full-time basis (38.5 hours/week). We value your individual experience and qualifications and are therefore willing to offer a fair corresponding overpayment. We are happy to discuss all details and your expectations in a personal conversation.

Translated from German

marktguru

marktguru is an innovative company focused on enhancing user experiences through its app, which offers cashback and promotional deals. The company prides itself on providing exceptional customer support and actively seeks to improve user engagement and satisfaction. With a strong emphasis on teamwork and creativity, marktguru fosters a collaborative work environment that encourages employees to contribute ideas and take initiative. The company offers flexible working conditions, including remote work options, and is committed to employee well-being through various health and wellness programs.

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