Computer Aided Dispatch (CAD) Consultant - Remote

Overview

This role involves working as a Computer Aided Dispatch (CAD) Consultant, specializing in product deployment and support for public safety agencies.

In Short

• Establish processes for CAD workstream best practices.
• Oversee CAD product implementation and testing.
• Assist with user training and launch support.
• Define roles and responsibilities for product delivery.
• Guide change management practices.
• Collaborate with training and marketing teams.
• Gather product feedback for development priorities.
• Support customer workflows for planning.
• Communicate project metrics and risks.
• Update training materials for user experience.

Requirements

• 2-5 years of experience in product consulting or CAD systems.
• Hands-on approach during planning and delivery.
• Experience in developing and training on workflows.
• Strong communication skills for diverse groups.
• Able to build workflows based on customer objectives.
• Embrace technology and learn new features quickly.
• Commitment to diversity and inclusion.
• Excellent interpersonal and multitasking skills.
• Experience with PowerPoint, Excel, and Google products.
• Willingness to travel and work night shifts for support.

Benefits

• Engage in a mission-driven environment.
• Work with diverse teams and users.
• Opportunity for professional growth in public safety technology.
• Flexible working arrangements.
• Contribute to community safety and quality of life.