Customer Support Specialist (Remote 6 Month Contract)

Overview

Marble is on a mission to revolutionize health data accessibility, empowering individuals to securely share their information with trusted businesses while maintaining full control, security, and choice. We are looking for a Customer Support Specialist to take ownership of resolving customer inquiries and support needs.

In Short

• Resolve inbound provider, customer, and patient inquiries.
• Support the team in achieving revenue targets and reducing customer churn.
• Ensure the voice of the customer is being heard.
• Engage with requesters via email, chat, and phone.
• Perform customer outreach for timely documentation.
• Build and maintain strong customer relationships.
• Communicate Marble's product to stakeholders.
• Implement customer satisfaction measures.
• Report on barriers and create action plans.

Requirements

• 1-2 years of customer support experience.
• Exceptional written and verbal communication skills.
• Demonstrated behaviors that reinforce Marble's values: Hunger, Humility, and Care.

Benefits

• Impact at an early-stage technology company.
• Amazing culture powered by a collaborative team.
• Excellent visibility and personal development potential.