Remote Otter LogoRemoteOtter

Customer Support Specialist - Remote

Posted 2 weeks ago
Customer Service
Full Time
Worldwide

Overview

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners. With 170+ teammates across international offices in Yerevan, Barcelona, Austin, São Paulo, and Amsterdam — Manychat helps businesses across the globe improve their ROI and grow faster.

In Short

  • Provide our users with an outstanding customer experience — it’s a part of our mission to make Manychat users feel happy whilst using our product
  • Analyze and respond to queries via ticketing system (no calls)
  • Become a power user of our product to delight the customers
  • Identify cases that need to be escalated and escalate effectively
  • Share feature requests and effective workarounds within the Support team
  • Collaborate with the broader Manychat team on business objectives
  • Attend regular team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc.

Requirements

  • 1+ year of experience in a customer-facing role — the industry doesn’t matter!
  • Fluency in English; any additional languages are an advantage
  • Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in clear written communication
  • Team-first mentality, with an unmatched level of support for teammates
  • Ability to work in a fast-paced environment and learn quickly
  • Ability to collaborate cross-functionally to understand customer requirements and translate them into effective feedback for the product team

Benefits

  • Professional development budget for relevant conference tickets, training programs, or courses.
  • Flexible benefits plan to choose the perks that fit your needs.
  • Health insurance including dentistry and medical check-ups, and covering prescription medication expenses.
  • Hybrid work format to choose between home and office.
Manychat logo

Manychat

Manychat is a leading Chat Marketing platform that empowers businesses to engage with their customers across popular messaging platforms such as Instagram, Facebook Messenger, WhatsApp, and Telegram. With a global presence, Manychat is trusted by over 1 million brands in more than 170 countries and is recognized as an official Meta Business Partner. The company boasts a diverse team of over 200 professionals located in international offices, including Barcelona, Austin, Amsterdam, São Paulo, and Yerevan. Manychat is dedicated to helping businesses enhance their return on investment (ROI) and accelerate growth through innovative AI-driven solutions.

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