Customer Support Specialist - Remote

Overview

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners. With 170+ teammates across international offices in Yerevan, Barcelona, Austin, São Paulo, and Amsterdam — Manychat helps businesses across the globe improve their ROI and grow faster.

In Short

• Provide our users with an outstanding customer experience — it’s a part of our mission to make Manychat users feel happy whilst using our product
• Analyze and respond to queries via ticketing system (no calls)
• Become a power user of our product to delight the customers
• Identify cases that need to be escalated and escalate effectively
• Share feature requests and effective workarounds within the Support team
• Collaborate with the broader Manychat team on business objectives
• Attend regular team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc.

Requirements

• 1+ year of experience in a customer-facing role — the industry doesn’t matter!
• Fluency in English; any additional languages are an advantage
• Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in clear written communication
• Team-first mentality, with an unmatched level of support for teammates
• Ability to work in a fast-paced environment and learn quickly
• Ability to collaborate cross-functionally to understand customer requirements and translate them into effective feedback for the product team

Benefits

• Professional development budget for relevant conference tickets, training programs, or courses.
• Flexible benefits plan to choose the perks that fit your needs.
• Health insurance including dentistry and medical check-ups, and covering prescription medication expenses.
• Hybrid work format to choose between home and office.