Contact Center Trainer I - Remote

Overview

The Contact Center Trainer I is responsible for scheduling, delivering, and designing training programs to enhance job-related skills and knowledge for assigned businesses.

In Short

• Schedule and deliver training programs.
• Assist in developing training materials.
• Conduct course evaluations and suggest improvements.
• Co-facilitate specialized training programs.
• Adhere to compliance and operational risk controls.
• Maintain internal control standards.
• Complete additional related duties as assigned.
• Flexibility in working hours required.
• Education: Associate's degree or equivalent experience.
• Minimum 2 years related business experience required.

Requirements

• Good understanding of procedures and concepts in the discipline.
• Ability to integrate with other teams to achieve objectives.
• Strong communication skills.
• Flexibility to work during Contact Center hours.
• Experience in training or instructional design preferred.
• Ability to adapt training materials based on feedback.
• Commitment to compliance and quality standards.
• Proficiency in using training technologies.
• Strong organizational skills.
• Team player with a collaborative mindset.

Benefits

• Competitive salary based on experience.
• Medical and retirement benefits.
• Forty hours of paid volunteer time each year.
• Commitment to employee growth and development.
• Inclusive workplace with equal opportunity.
• Supportive company culture focused on community impact.
• Access to a network of over 1,000 branches.
• Opportunity to work with a well-established bank.
• Engagement in community service initiatives.
• Focus on core values: integrity, ownership, collaboration, curiosity, and candor.