L2 Technician (MSP) - Remote

Overview

As an L2 Technician, you will play a crucial role in maintaining IT systems, accepting escalations, ensuring the systems run smoothly, and resolving issues that arise. Individuals in this role are problem solvers and ticket closers.

In Short

• Resolve complex issues related to Microsoft systems and applications.
• Handle escalations from L1 supports, providing expert-level resolution for technical issues, and collaborate with Microsoft support if needed.
• Manage Systems: Handle Active Directory, Exchange, Microsoft 365, and Windows Servers.
• Resolve Issues: Troubleshoot and fix complex problems.
• Administer: Apply updates, manage backups, and ensure security.
• Support Projects: Assist with migrations and document changes.
• Azure Support: Manage Azure services and use PowerShell.
• Ensure Security: Maintain compliance and conduct audits.
• Collaborate: Work with teams and train junior staff.
• Improve: Enhance processes and stay current with technology.
• Communicate: Update and address client feedback.

Requirements

• Experience with Microsoft systems and applications.
• Strong troubleshooting skills.
• Knowledge of Active Directory and Microsoft 365.
• Experience with Windows Servers and Azure.
• Ability to work collaboratively with teams.
• Familiarity with security compliance and audits.
• Excellent communication skills.
• Experience in training junior staff.
• Ability to stay current with technology trends.
• Problem-solving mindset.

Benefits

• Opportunity to work on diverse IT projects.
• Professional development and training opportunities.
• Collaborative work environment.
• Potential for career advancement.
• Access to the latest technology and tools.