Software Trainer I - Remote

Overview

As a Software Trainer I, you'll embark on a journey of empowerment, guiding new clients through the intricacies of our software with precision and expertise. You will conduct virtual or in-person training sessions to empower clients with the tools and knowledge needed to unlock the full potential of PHA-Web.

In Short

• Conduct virtual and in-person training sessions for clients.
• Guide clients through operational and financial workflows.
• Lead client onboarding projects lasting 2-3 months.
• Support internal documentation and curriculum development.
• Work in a hybrid environment with up to 50% onsite client travel.
• Focus on building client confidence and proficiency with the software.
• Maintain a structured approach to training and project management.
• Handle real-time problem-solving with clients.
• Ensure financial data accuracy upon software launch.
• Collaborate with a dedicated team in a results-oriented environment.

Requirements

• Strong attention to detail and follow-through.
• Ability to work within structured processes.
• Effective communication skills to explain complex topics.
• Experience in accounting or financial processes is preferred.
• Comfortable working with frustrated or overwhelmed clients.
• Willingness to travel for client engagements.
• Organized, steady, and detail-oriented personality.
• Ability to see projects through from start to finish.
• Problem-solving skills in real-time scenarios.
• Experience in a customer service or training role.

Benefits

• Opportunities for career growth and advancement.
• Supportive team environment.
• Access to advanced tools and training.
• Recognition and rewards for exceptional performance.
• Flexible work schedule with a focus on work-life balance.