Salesforce Administrator - Remote

Overview

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonalds, Brenntag, Cintas, Michaels, and Shell.

We've raised $104 million in venture capital following a recent Series C funding round led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as CEO’s from GE, Twilio, Toast and PagerDuty.

We are looking for a Salesforce Administrator to join our team at our office in Montreal, Canada or remote within the United States or Canada and help manage our Salesforce platform. This is a key role within the organization, as MaintainX has seen (and will continue to see) triple-digit, year-over-year growth. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a deep understanding of Salesforce administration.

In Short

• Maintain, customize, and optimize Salesforce to support our sales, marketing, and customer service processes.
• Manage Salesforce roles, profiles, and permission sets.
• Documentation and optimization of Salesforce processes.
• Resolve internal support tickets including troubleshooting issues.
• Provide user training via documentation and live training sessions.
• Act as a key stakeholder in operational and cross-functional projects.
• Work with GTM partners to provide expertise in the building and growth of our critical business processes.
• Develop and maintain reports and dashboards.
• Drive data hygiene and integrity through routine data cleansing activities.

Requirements

• Bachelor’s degree with a major or specialization in Computer Science, Information Technology, or related field.
• Strong experience as a Salesforce Administrator, preferably with Salesforce Administrator Certification.
• 4-6 years of experience in a Salesforce Administrator role.
• Experience with Salesforce CPQ and commissions software.
• In-depth knowledge of Salesforce configuration, customization, and administration.
• Proficiency in Salesforce Lightning Experience, workflows, process builder, and data management.
• Experience with Jira or similar sprint management software.
• Familiarity with Salesforce automation tools and integration capabilities.
• Highly proficient in Excel.
• Experience building flows, formula fields, and rollup fields.

Benefits

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where you’ll work alongside folks across the globe that reflect the MaintainX values.