Customer Support Specialist - Freelance, Remote

Overview

The Customer Support Specialist will provide technical assistance and support to users of a leading property management SaaS platform, ensuring timely resolutions and high-quality customer care.

In Short

• Respond to customer inquiries through live chat, phone, and email.
• Provide technical troubleshooting for product features and integrations.
• Maintain detailed records of customer interactions in CRM systems.
• Adjust communication style based on customer needs.
• Follow internal support procedures and meet quality standards.
• Work flexible hours including weekends and graveyard shifts.
• Collaborate with team members to resolve customer concerns.
• Demonstrate adaptability and willingness to learn new tools.
• Must have a suitable work-from-home setup.
• Compensation starts at $5 per hour.

Requirements

• Minimum 1 year of experience in technical support with live chat.
• Native-level English proficiency with strong communication skills.
• Proven problem-solving skills and attention to detail.
• Experience supporting SaaS platforms is a plus.
• Experience working with international clients is preferred.

Benefits

• Flexible work schedule.
• Remote work opportunity.
• Competitive pay rate.
• Opportunity to grow with the company.