Freelance Live Chat Specialist - Remote

Overview

We are building a dynamic talent pool of Live Chat Specialists across all experience levels to match with various client opportunities. As a freelance Live Chat Specialist, you'll have the opportunity to work with diverse clients across multiple industries, leveraging your specific expertise in a flexible work arrangement.

In Short

• Opportunities at Every Level: From entry-level to expert positions
• Flexible Engagement: Work on projects that match your schedule and interests
• Growth Potential: Start with basic projects and progress to more complex ones
• Mentorship Possibilities: Opportunities to learn from experienced analysts
• Diverse Projects: Access opportunities across industries and analytical specialties
• Quick Matching: Get fast-tracked to relevant opportunities when they arise
• Professional Development: Expand your portfolio with varied client projects
• Competitive Rates: Benefit from fair compensation based on your experience level

Requirements

• Bachelor's degree in Communications, Business Administration, or related field
• Minimum 2 years of customer service experience, preferably in a digital support role
• Excellent written communication skills with strong attention to detail
• Proven ability to multitask and handle multiple chat conversations simultaneously
• Experience with CRM systems and chat support platforms
• Type speed of at least 60 WPM with high accuracy
• Strong problem-solving and decision-making abilities
• Proficiency in Microsoft Office Suite
• Experience with Zendesk, Intercom, or similar customer service platforms
• Experience with team collaboration tools (Slack, Microsoft Teams)

Benefits

• Rate starts at $5 per hour
• Payment is made via Deel
• Candidate must have a computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up
• Internet speed of at least 40MBPS
• Headset with an extended mic that has noise cancellation and a webcam
• Back-up computer and internet connection
• Quiet, dedicated workspace at home