GCM Client Administrator II - Payments - Remote

Overview

The GCM Client Administrator II - Payments plays a crucial role in managing client relationships and ensuring effective administration of high net-worth private and institutional clients in the Global Capital Markets.

In Short

• Assist with trust and entity administration for clients.
• Support account relationship managers with client inquiries.
• Process transactions including cash disbursements and trades.
• Maintain daily contact with clients to address requests.
• Manage relationships with internal and external service partners.
• Provide recommendations to enhance client experience.
• Ensure compliance with corporate policies and risk standards.
• Develop and maintain industry knowledge.
• Provide guidance to less experienced personnel.
• Participate in team activities and support team members.

Requirements

• Minimum of 4 years of higher education/work experience.
• 1 year of relevant experience with direct client contact.
• Strong customer service focus.
• Excellent verbal and written communication skills.
• Bachelor’s degree in Finance, Business, Economics, or Accounting preferred.
• CCTS certification is a plus.
• Experience with payment processing.
• Strong analytical and interpersonal skills.
• Ability to build trust with clients.
• Proven ability to work well in a team environment.

Benefits

• Competitive and market-informed pay.
• Comprehensive medical and retirement benefits.
• Forty hours of paid volunteer time each year.
• Commitment to employee growth and development.
• Supportive and inclusive work environment.