Clinical Operations Support Specialist - Remote

Overview

The IT Clinical Operations Support Specialist serves as a key liaison between physicians, customers, and IT Operations. This role is responsible for delivering high-quality support, facilitating communication, and ensuring a positive technology experience across clinical operations. The Specialist fosters an environment that embraces new technologies and industry best practices, using these tools to enhance efficiency, elevate service delivery, and support the organization’s commitment to exceptional patient care.

In Short

• Provide support to radiologists and manage dictation workflow.
• Assist with voice recognition software issues.
• Connect imaging sites with appropriate radiologists.
• Handle IT and system issues, escalating as necessary.
• Ensure image quality and workflow auditing.
• Maintain strong communication with clinical teams.
• Perform data entry and manage time-sensitive requests.
• Work in a remote environment with heavy computer-based tasks.
• Support customer service initiatives in a clinical setting.
• Adapt to potential onsite work requirements.

Requirements

• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office Applications.
• Excellent written and verbal communication skills.
• Organizational and time management skills.
• Efficient and accurate data entry capabilities.
• Technical aptitude and problem-solving skills.
• Customer service orientation.
• Ability to work independently and collaboratively.
• Associate degree in relevant fields preferred.
• 2-3 years of experience in healthcare or clinical operations preferred.

Benefits

• Opportunity to work in a remote environment.
• Engage with cutting-edge technologies in healthcare.
• Collaborate with healthcare professionals and IT teams.
• Contribute to improving patient care and service delivery.
• Flexible working conditions with potential onsite transition.