IT System Administrator - Remote

Overview

The IT System Administrator will provide operational and strategic support for all IT systems, ensuring smooth daily operations across various regions.

In Short

• Support and administrate a large scale estate in a Google Workspace, Azure and JAMF environment.
• Build, support, and maintain large scale CRM (Kustomer) and Telecoms systems (UJET).
• Troubleshoot network issues and work with senior IT in resolving any problems.
• Manage multiple queues of tickets using Freshservice within our SLA.
• Manage and run weekly joiners and leavers, account creations and deactivations.
• Provide remote support to business partner outsourcers.
• Setup and support ‘All Hands’ meetings and general AV support/break-fix.
• Support UK Office, Dusseldorf and Irish office (Onsite and remote).
• Complete technical projects in line with quarterly business key results.

Requirements

• Working experience as an IT Support Engineer or System Administrator.
• Degree in a technical subject or industry standard certificates.
• Strong working knowledge of Google Workspace, Azure, Intune and JAMF.
• Strong working knowledge of Mac and Windows operating systems.
• Strong working knowledge of networking, using Palo Alto, Aruba & Cisco products.
• iOS and Android management and support.
• Strong focus on customer service and IT security.
• Ability to work individually and within a team.
• Flexibility to work outside of standard hours for special projects or emergencies.

Benefits

• Company pension contributions at 5%.
• Individualised training budget for learning opportunities.
• Discounted holidays for you, your family and friends.
• 25 days of holidays per annum (plus 8 public holidays) increasing with service.
• Ability to buy and sell annual leave.
• Cycle to work scheme, season ticket loan, and eye care vouchers.