Senior Manager, Quality and Compliance - Remote

Overview

The Senior Manager, Quality and Compliance at LILT will lead and elevate quality assurance processes, implementing a transformative quality strategy that is AI and data-driven to ensure high-quality language services.

In Short

• Lead the quality assurance team and processes for language services.
• Implement a comprehensive quality assurance framework.
• Establish quality scoring methodologies and metrics.
• Develop quality assurance processes for human and AI translation.
• Utilize data analytics to identify quality trends.
• Optimize existing quality processes and workflows.
• Mentor and develop quality assurance professionals.
• Collaborate with customers on quality requirements.
• Ensure compliance with regulatory standards.
• Manage vendor quality standards and ISO certifications.

Requirements

• Bachelor's degree in Linguistics, Translation Studies, or related field (Master's preferred).
• 7+ years of experience in quality assurance in language services.
• Expertise in quality scoring methodologies.
• Understanding of human and machine translation workflows.
• Experience in data-driven quality improvement initiatives.
• Strong analytical and problem-solving skills.
• Leadership experience in managing quality assurance teams.
• Proficiency in CAT tools and quality assurance software.
• Knowledge of ISO standards related to quality assurance.
• Strong communication and interpersonal skills.

Benefits

• Market salary, equity, and 401(k) matching.
• Medical, dental, and vision insurance coverage.
• Paid parental leave after 6 months.
• Monthly lifestyle benefit stipend.