Desktop Support Specialist - Remote

Overview

The Desktop Support Specialist serves as the first point of contact for end users, providing timely and effective technical support for hardware, software, and basic network issues.

In Short

• Join the Home Office Information Technology team at LifeSpire of Virginia.
• Provide technical support for hardware, software, and network issues.
• 2-3 years of desktop or helpdesk support experience required.
• Support device setup, user access, and troubleshooting.
• Work in a collaborative environment with a focus on customer service.
• Opportunity for a hybrid work schedule.
• Document incidents and contribute to the knowledge base.
• Assist with onboarding and offboarding activities.
• Promote IT security best practices.
• Manage multiple tasks in a fast-paced environment.

Requirements

• 2-3 years of hands-on desktop or helpdesk support experience.
• Knowledge of Windows 10 and 11, Microsoft 365, and basic networking.
• Experience with ticketing systems and remote support tools.
• Strong troubleshooting and communication skills.
• Ability to prioritize tasks effectively.
• Detail-oriented and self-motivated.
• Strong written and verbal communication skills.
• Ability to travel up to 20% for community IT needs.

Benefits

• Competitive compensation package.
• Comprehensive benefits including health and dental coverage.
• Generous paid time off.
• Educational opportunities for professional growth.
• 403(b) retirement plan with company match.