QA Auditor - Remote

Overview

LifeMD is currently seeking a QA Auditor to join our Quality Assurance Team. The QA Auditor uses subject-matter knowledge of Virtual Primary Care to record the accuracy and completeness of tasks performed by other Call Center Operations and Provider Interactions.

In Short

• Performs call monitoring and provides trend data to site management team
• Uses quality monitoring data management system to compile and track performance at team and individual level
• Monitors customer care email responses
• Provides actionable data to various internal support groups as needed
• Coordinates and facilitates call calibration sessions for call center staff
• Provides feedback to call center team leaders and managers
• Prepares and analyzes internal and external quality reports for management staff review
• Perform other duties as assigned

Requirements

• Experience in Quality Assurance or related field
• Strong analytical skills
• Excellent communication skills
• Ability to work independently and as part of a team
• Familiarity with call center operations

Benefits

• Competitive salary
• Health benefits
• Flexible working hours
• Opportunities for professional development
• Supportive work environment