Technical Support Lead - EMEA - Remote

Overview

We are looking for a Technical Support Lead in EMEA to join our team. In this role, you'll lead technical troubleshooting and integration support for developers using LI.FI’s SDKs and APIs, while optimizing support workflows. Acting as a bridge between our partners and internal teams, you'll collaborate closely with engineering and product to identify recurring issues, improve documentation, and enhance the overall developer experience.

In Short

• Lead and manage the technical support function for developers and partners.
• Guide developers through successful integration of LI.FI’s SDKs and APIs.
• Collaborate closely with engineering and product teams to escalate critical issues.
• Develop and maintain comprehensive documentation for support workflows.
• Implement monitoring systems to proactively identify trends or recurring issues.
• Manage and grow the Technical Support team across different regions.

Requirements

• 3+ years of experience in technical support or solutions engineering.
• 1+ year in a leadership or mentoring capacity.
• 1+ year technical crypto experience.
• Engineering background with in-depth technical understanding of blockchain technologies.
• Experience with developer support tools and ticketing systems.
• Excellent communication and interpersonal skills.

Benefits

• Annual team offsites.
• 30 days of PTO.
• Flexible remote days.
• Flexible working hours.
• Equity participation from day 1.
• Entitlement to work computer.
• 1 Conference per year near your city of residence.
• Annual personal development budget.
• One-time remote budget for coworking or office setup.