Bilingual Support Specialist (English/Spanish) - Remote

Overview

The Bilingual Support Specialist plays a crucial role in assisting financial institutions and government agencies with asset verification services, ensuring exceptional customer experience and operational excellence.

In Short

• Serve as a liaison for financial institutions and government agencies.
• Conduct training sessions on system functionality.
• Manage inbound inquiries via phone and email.
• Proactively follow up on outstanding requests.
• Assist in transitioning to automated processing methods.
• Support recruitment of new financial institutions.
• Maintain accurate records of institutions and user accounts.
• Troubleshoot operational errors.
• Ensure compliance with service level agreements.
• Provide shift coverage for team members on PTO.

Requirements

• Fluent in English and Spanish.
• High school diploma required; college degree preferred.
• Minimum typing speed of 50 words per minute.
• Proficient in Microsoft Office Suite.
• Exceptional communication skills.
• Strong organizational skills.
• Dependable and self-driven.
• Ability to perform under pressure.
• Eligible for Social Security Administration Security Clearance.

Benefits

• Country-specific benefits offered.
• Supportive work environment.
• Opportunities for professional development.
• Flexible work arrangements.
• Equal opportunity employer.