Customer Care Specialist – K-12 / Assessments - Remote

Overview

The Customer Care Specialist will provide high-level customer support for the SAT and PSAT assessment program, handling inquiries from teachers, parents, and students in a remote call center environment.

In Short

• 5+ years of customer service experience required
• Experience in K-12 educational technology preferred
• Strong communication and problem-solving skills
• Ability to manage customer escalations
• Collaborative mindset with strong relationship-building skills
• Computer literacy, including Microsoft Office
• Ability to analyze data for continuous improvement
• Flexibility to adapt to new situations
• Travel required 4-6 times a year
• A college degree preferred

Requirements

• 3-5 years of customer service experience managing escalations
• Experience in K-12 educational technology or assessment
• Excellent written and verbal communication skills
• Effective planning and prioritization skills
• Ability to influence and build relationships
• Computer literacy
• Ability to manage relationships with various stakeholders
• Ability to use data to identify trends
• Flexibility and adaptability
• A college degree preferred

Benefits

• Confidentiality of information according to EEO guidelines