Customer Support Supervisor - Remote

Overview

The Customer Support Supervisor at Legacy will lead a high-performing customer service team, ensuring exceptional customer experiences and operational excellence.

In Short

• Lead and support a customer service team.
• Manage daily workflows and case handling.
• Conduct performance-based coaching and feedback.
• Onboard and train new team members.
• Ensure consistent use of support tools and resources.
• Monitor staffing and scheduling needs.
• Act as a subject matter expert for product updates.
• Identify opportunities for workflow improvements.
• Maintain accurate internal documentation.
• Support team initiatives and policies.

Requirements

• College degree or equivalent professional experience.
• 1–2 years of leadership experience in customer service.
• Experience with Intercom or similar platforms preferred.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities.
• Strong organizational and coaching abilities.
• Proficiency with Excel and Google Sheets.
• Familiarity with customer service best practices.

Benefits

• Medical, Dental, and Vision Insurance.
• Health Savings Accounts and Flexible Spending Accounts.
• Basic Life and Supplemental Life insurance.
• Disability Insurance.
• Accrued Paid Time Off.
• 401k plan with discretionary employer match.
• Paid Medical and Parental Leave.