Mid IT Help Desk Technician - Remote

Overview

Lean Tech is seeking two IT Help Desk Technicians (L1) to enhance internal technical support for our U.S.-based client, ensuring timely and professional support for internal end-users.

In Short

• Serve as the first point of contact for internal users via phone, email, and internal communication.
• Create and triage tickets using GoToAssist for support calls.
• Walk end-users through problem-solving processes.
• Support Microsoft Outlook users with various issues.
• Execute Microsoft Active Directory tasks.
• Troubleshoot user issues using remote access tools.
• Escalate tickets as needed.
• Contribute to documentation efforts.
• Participate in knowledge sharing and propose improvements.
• Provide exceptional customer service.

Requirements

• 1–2 years of experience in Help Desk or IT Support roles.
• Understanding of Windows operating systems and Microsoft Office 365.
• Proficiency with Microsoft Active Directory.
• Experience with remote support tools.
• Experience with ticketing systems.
• Ability to manage multiple incoming requests.
• Strong spoken English skills.
• Excellent communication skills.
• Exposure to documentation creation (Plus).
• CompTIA A+ certification (Plus).

Benefits

• Join a powerful tech workforce.
• Professional development opportunities.
• Collaborative work environment.
• Career path and mentorship programs.