Principal, Implementation - Remote

Overview

As Principal, Implementation, you will be accountable for meeting customer deliverables as per contractual agreements and internal budget, driving disciplined execution through consistent methodologies and strong communication skills.

In Short

• Manage enterprise-level implementation with strategic customers.
• Facilitate adherence to change control and risk management processes.
• Collaborate on external communication plans and drive accountability.
• Lead the organization and deployment of resources for implementation.
• Accountable for integrated program plans and performance against milestones.
• Serve as escalation point for risks and issues.
• Develop strong relationships with external clients.
• Lead change management plans based on client objectives.
• Coach and develop a high-performing implementation team.
• Drive efficiencies and best practices for implementation processes.

Requirements

• Minimum 10 years in healthcare management or consulting.
• 10+ years of client and program management experience.
• Prior engagement management experience with senior client executives.
• Strong client management and customer service skills.
• Excellent written and oral presentation skills.
• Resilience in managing customer relationships.
• Strong business and technical acumen.
• Results-oriented with a history of meeting goals.
• Experience at a SaaS or health-tech company preferred.
• Familiarity with project management software and tools.

Benefits

• Comprehensive health benefits including medical, dental, and vision coverage.
• Performance-based bonus program.
• Employee stock option program.
• Unlimited paid time off for work-life balance.
• Tax-advantaged spending accounts for healthcare expenses.
• Dedicated wellness days throughout the year.
• Opportunities for professional development and advancement.
• Mentorship program from experienced leaders.
• Flexible working arrangements.