Patient Access Representative II - Remote

Overview

The Patient Access Representative II (PAR II) plays a crucial role in providing excellent patient and customer service by managing high volumes of communication and coordinating access to health care services.

In Short

• Handles inbound and outbound calls, faxes, and communication with patients and providers.
• Registers new patients and schedules appointments.
• Identifies accepted insurance plans and updates patient information.
• Resolves system issues and responds to patient inquiries.
• Documents and routes calls accurately to appropriate departments.
• Provides training and orientation to new staff.
• Maintains compliance with regulatory standards.
• Utilizes Electronic Health Record (EHR) systems effectively.
• Delivers high-level customer service following C-I-CARE principles.
• Participates in organization projects and adheres to safety policies.

Requirements

• High school graduate or equivalent required.
• 1-3 years of related experience preferred.
• Experience in call center or patient access roles is a plus.
• Proficient in clinical computer systems and EHR.
• Strong verbal and written communication skills.
• Ability to handle challenging interpersonal interactions.
• Basic computer and math skills.
• Ability to prioritize tasks effectively.
• Legible handwriting is required.
• Ability to work cooperatively in a team environment.

Benefits

• Competitive salary based on experience.
• Opportunities for training and development.
• Supportive work environment focused on patient care.
• Diversity and equal opportunity employment.
• Comprehensive health benefits.