3rd Party Collections Specialist - Remote

Overview

LCS Financial Services Corporation is a nationally licensed collection agency seeking Experienced Collection Specialists with at least 2 years of proven experience in third party collections.

In Short

• Responsible for achieving recovery goals through outbound and inbound collection calls.
• Negotiate payment arrangements and settlement agreements based on financial analysis.
• Use skip tracing tools to locate borrowers and assets.
• Document accounts while adhering to company policies and compliance requirements.
• Follow federal, state, and local laws including FDCPA, TCPA, FCRA, GLBA, and HIPAA.
• Self-starter with strong communication and influencing skills.
• Must manage stress and work in a high-volume environment.
• High school diploma required; undergraduate degree preferred.
• Fluency in English required; bilingual in Spanish is a plus.
• Comprehensive benefits package including medical, dental, and vision coverage.

Requirements

• Minimum 2 years of previous collections and call center experience.
• Strong organizational and time management skills.
• Ability to analyze borrower situations and negotiate repayment.
• Strong attention to detail and goal-oriented mindset.
• Ability to communicate clearly and utilize proper telephone etiquette.
• Flexibility and openness to change.

Benefits

• Medical, dental, and vision coverage.
• Life insurance and disability coverage.
• Generous time off policy including vacation and paid holidays.
• 401K plan.