Call Center Representative (Veterinary Care Coordinator) - Remote

Overview

Join Lap of Love as a Call Center Representative and be part of a team that provides compassionate customer service to pet families.

In Short

• Provide customer service by engaging in positive interactions with pet families.
• Answer a high volume of customer service calls in a remote environment.
• Gather and document pet medical information and schedule appointments.
• Meet productivity, quality, and performance standards.
• Guide emotional conversations with pet families.
• Demonstrate dependability and flexibility in adhering to schedules.
• Attend a mandatory 4-week training program at the start of employment.
• Other duties may be assigned to ensure high customer service standards.

Requirements

• Experience in high call volume, customer service, or call center environments.
• Ability to learn custom software and other programs quickly.
• Previous experience in a remote work environment.
• High attention to detail and adaptability to new processes.
• Must be punctual and meet attendance standards.
• Attendance at the training program is essential.

Benefits

• Medical Insurance Plans with HSA option available.
• Dental and Vision Insurance Plans.
• Company Funded Wellness Resources.
• Life Insurance options.
• Disability Insurance.
• Retirement Plan with matching.
• Generous Paid Time Off and Parental Leave.
• Pet Insurance.
• Remote Work from Home.