Junior Customer Support Representative (Part-Time) - Remote

Overview

The Laba Group, a leader in the EdTech sector in Eastern Europe, is seeking a friendly and responsible Junior Customer Support Representative to assist students and instructors in creating a high-quality product.

In Short

• Respond to incoming messages from students regarding course inquiries and technical issues.
• Oversee live broadcasts of courses.
• Communicate effectively with students about course content and registration procedures.
• Act as a point of contact for instructors with questions.
• Diagnose technical issues reported by students and provide detailed troubleshooting instructions.
• Take responsibility for customer issues and proactively seek solutions.
• Maintain detailed records of common issues and feedback for process improvements.
• Collaborate closely with other departments to create a supportive network for students.
• Share insights and feedback from customer interactions for product development.
• Assist in the creation and modification of invoices for customers.

Requirements

• Strong communication skills.
• Ability to troubleshoot technical issues.
• Experience in customer service or support roles.
• Proactive problem-solving skills.
• Ability to work collaboratively with various teams.

Benefits

• Opportunity to work in a fast-growing EdTech company.
• Flexible working hours.
• Collaboration with experts from top companies.
• Possibility for career growth within the company.